Privacy

Understand our privacy policies to use our website and our application.

updated 08/02/2024


This Privacy Policy explains how TrueLaw and its affiliates and subsidiaries collect, store, use, disclose, and otherwise process information about you in the course of our business, including through our websites that link to this notice (such as truelaw.ai); the “TrueLaw AI Studio,” our software-as-a-service offering; and our marketing and sales activities (collectively, our “Services”). It also sets out important information about your privacy rights.

PERSONAL INFORMATION WE COLLECT
We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:
Personal Information You Provide
We may collect Personal Information if you create an account to use our Services or communicate with us.
Communication Information
If you communicate with us, we may collect your name, contact information, and the contents of any messages you send (“Communication Information”).
Payment Information
When you purchase or subscribe to our Services, we may collect your billing information, such as your credit card number, expiration date, and billing address, or use a third-party payment processor to process your payments (“Payment Information”).

Personal Information We Receive Automatically From Your Use of Our Services
When you visit, use, and interact with our Services, we may receive certain information about your visit, use, or interactions (“Technical Information”), including the following:
-Log data: Information that your browser automatically sends whenever you visit the Site (“Log Data”). Log Data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site.
-Usage data: We may automatically collect information about your use of our Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
-Device information: Includes the name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.


Customer Support Information
When you contact us for customer support, feedback, or inquiries, we may collect your name, email address, phone number, and any other information you provide us or that we request from you to assist you or resolve your issue (“Support Information”).

CATEGORIES OF PERSONAL INFORMATION
The following disclosures are intended to provide additional information about (1) the categories of Personal Information we collect (as defined above), (2) the source of the Personal Information, (3) how we use each category of Personal Information, and (4) how we disclose Personal Information. These disclosures do not limit our ability to use or disclose information as described above.

Payment Information
-Sources of Personal Information: We may collect Payment Information from you.
-Use of Personal Information: We may use Payment Information to process your payment, including through the use of a third-party payment processor.
-Disclosure of Personal Information: We may disclose Payment Information to our Affiliates and third-party payment processors.

Communication Information
-Sources of Personal Information: We collect Communication Information directly from you.
-Use of Personal Information: We use Communication Information for providing our Services and responding to you.
-Disclosure of Personal Information: We disclose Communication Information to our Affiliates and service providers.

Technical Information
-Sources of Personal Information: We collect Technical Information from you, including through your interaction with our Services.
-Use of Personal Information: We use Technical Information for analytics and, in some cases, for moderation and prevention of fraud and malicious activity.
-Disclosure of Personal Information: We disclose Technical Information to our Affiliates and analytics providers.

Support Information
-Sources of Personal Information: We may collect Support Information from you in providing your support in your use of the Services.
-Use of Personal Information: We use Support Information for providing support, improving the Services, and in responding to you.
-Disclosure of Personal Information: We may disclose Support Information to our Affiliates.

HOW WE USE PERSONAL INFORMATION
We do not sell your Personal Information. We may use Personal Information for the following purposes:
-To provide, administer, maintain, improve and/or analyze the Services;
-To provide you with support services;
-To communicate with you, including by discussing with you options to use the TrueLaw AI Studio;
-To develop new features and services;
-To prevent fraud, criminal activity, or misuses of our services, and to ensure the security of our IT systems, architecture, and networks; and
-To comply with legal obligations and legal processes and to protect our rights, privacy, safety, or property, and/or that of our Affiliates, you, or other third parties.

Aggregated Information
We may aggregate Personal Information and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information, or make such aggregated information generally available.

DISCLOSURE OF PERSONAL INFORMATION
In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless required by the law, including without limitation in the situations below:

-Vendors, Service Providers, and Subprocessors: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Information with vendors, service providers, and subprocessors, including providers of hosting services, cloud service providers, and other information technology services providers, event management services, email communication software and email newsletter services, advertising and marketing services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Information in the course of performing their duties to us.

-Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively a “Transaction”), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or Affiliate as part of that Transaction along with other assets.

-Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

-Affiliates: We may share Personal Information with our “Affiliates,” meaning an entity that controls, is controlled by, or is under common control with TrueLaw. Our Affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

REQUEST FOR ACTION
To request access, deletion, rectification, restriction, or portability of your Personal Information, please contact us at privacy@truelaw.ai. We reserve our right to limit our facilitation of such requests to that which is required by applicable law.

In order to protect your Personal Information from unauthorized access, deletion, rectification, or restriction, we may require you to verify your identity before we will process any request to know or delete Personal Information. If we cannot verify your identity (and, where applicable, proof of residency) to our satisfaction, we will not provide or delete your Personal Information.

You may submit a request to know or delete your Personal Information through an authorized agent. Such an agent must present signed written authority to act on your behalf and must be able to verify your identity (and, where applicable, proof of residency) to our satisfaction.We will not discriminate against you for making any such request.

SECURITY
We take reasonable and appropriate steps to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We use appropriate technical and organizational measures to protect your personal information, which may include physical access controls, encryption, intrusion detection, and network monitoring depending on the nature of the information and the scope of processing. Our staff who may have access to your information are required to keep that information confidential.

DATA RETENTION AND DELETION
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it unless a longer retention period is required or permitted by law. We may also retain your personal information for legitimate business interests, such as to comply with our legal obligations, resolve disputes, and maintain our records. When we no longer need your Personal Information, we will delete it or anonymize it in accordance with our data retention policies and applicable laws. If this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

NO CHILDREN
Our websites and services are not directed to anyone under the age of 16. TrueLaw does not knowingly collect Personal Information from anyone under the age of 16. If you have reason to believe that a minor under the age of 16 has provided Personal Information to TrueLaw through our Services, please email us at privacy@truelaw.ai, and we will endeavor to delete that information from our systems.

LINKS TO OTHER WEBSITES
Our Services may contain links to other websites not operated or controlled by TrueLaw, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

INTERNATIONAL USERS
Data Transfers
By using our Services governed by this Privacy Policy, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States, and possibly from your location to other countries where our service providers operate.

Privacy Frameworks
We employ appropriate safeguards for cross-border transfers of Personal Information, including compliance with certain privacy frameworks relating to the transfer of data. For example, we comply with the European Commission, UK, and Swiss adequacy decisions.

Questions
If you have questions about our privacy practices, you can contact us at privacy@truelaw.ai. You may also refer your question to your local data protection authority, and we will work with them to resolve your concern.

Accountability for Onward Transfers
We take responsibility for the processing of personal information we receive and subsequently transfer to a third party. In the case of an onward transfer, TrueLaw remains liable if such a third party processes personal information in a way that is inconsistent with the Data Privacy Framework Principles, unless we can demonstrate that we were not responsible for the event that gave rise to the damage.

CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page unless another type of notice is required by applicable law or contractual agreement. By continuing to use our service or providing us with Personal Information after we have posted an updated Privacy Policy or notified you by other means, you consent to the revised Privacy Policy.

HOW TO CONTACT US
If you have any questions about our Privacy Policy or privacy practices, please contact us at privacy@truelaw.ai.This Privacy Policy explains how TrueLaw and its affiliates and subsidiaries collect, store, use, disclose, and otherwise process information about you in the course of our business, including through our websites that link to this notice (such as truelaw.ai); the “TrueLaw AI Studio,” our software-as-a-service offering; and our marketing and sales activities (collectively, our “Services”). It also sets out important information about your privacy rights.